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Collect & Protect customer information with WHMCS Secure Credentials (WSC). WSC is an add-on module that will provide a secure area for your customers to share sensitive information like service passwords or application details with your support team. Most WHMCS users use no encryption or a simple text box for users to enter details about their services, this is insecure and looks unprofessional. It does not promote your business as caring about your customer's data. With WSC Pro, users can share any type of information in a secure form, the information is then encrypted using a unique encryption key chosen by you. Information left by customers is then automatically decrypted and displayed directly on the WHMCS ticket using the unique "Credentials" tab. The end-user can choose to remove the details or, once the ticket has been marked as completed and closed WSC will remove the details from your database automatically.Multiple Language Support
WSC Pro can be used in any language by editing the included lang file. Change
the text seen frontend to your local language or update the text displayed on a
button.
Automatically Collect Credentials
WSC Pro can help ensure that your support team has all the correct information
to deal with your customer's support issue right out of the gate. By enabling
the automatically collect credentials option after ticket submission your
customer is taken directly to the credentials form. You can restrict who sees
the credentials form by department. If you have a sales department you can
exclude tickets submitted to this department from being taken to the credentials
form.
Supply Credentials Reminder
Should your customer not complete the credentials form after ticket submission,
WSC Pro can post an update to the WHMCS ticket with a custom message reminding
your customer to leave credentials for your support team. This reminder can be
based on the department the ticket was posted to, the ticket status, and you can
even choose what WHMCS administrator is used to post the message.
Unique Credentials Tab
WSC decrypts any information left by your customer when one of your support team
members click the unique "Credentials" tab which is installed on the WHMCS
ticket. This allows you to switch between the "Add Reply" and "Credentials" tabs
with ease.
Urgent Ticket
If enabled in the WSC Pro configuration, WSC deploys an "Urgent" button to the
support ticket sidebar. Should your customer need immediate or emergency
assistance they can flag the WHMCS ticket as urgent which notifies all WHMCS
administrators your customer needs assistance.
Escalate Ticket
If your customer is unhappy with the service they have received usually they
will cancel. WSC can help to prevent this by deploying an "Escalate" button to
the WHMCS support sidebar so your customer can choose to escalate their ticket
to a manager allowing you to resolve problems before the customer cancels their
service.
Ticket Updater
With the ticket updater feature, WSC can automatically update tickets with a
custom message based on department and ticket status. Some of the uses of this
feature could be;
After 12 hours post an update to the ticket and then close it.
1 hour after a customer submits credentials post an update to the ticket then
set the ticket status to In Progress.
Remind the customer your awaiting their response 8 hours after the support team
last responded.
Post an update to tickets submitted to the "Support Department" saying that
there is a large volume of requests being received and a delay might be seen in
the team responding.
Custom Credentials Form
You can choose what information you collect from your customers by editing the
credentials form. The credentials form allows for text boxes, text areas, and
password field types. You can hide unused sections and update the name of the
fields to anything required.
Administrator Notifications
WSC will email WHMCS administrators when certain events happen. When your
customer completes the credentials form WSC can set that ticket status to a
custom value but WSC will also email all administrators notifying your support
team information has been attached to that ticket.
Unique Design
No two installs of WSC are the same. To increase security you choose your own
encryption key which is used to encrypt and decrypt your customer's information.
Additional WSC Pro Features
Clients can update the credentials given at any time
Clients can withdraw access by deleting the credentials given
Support team members can import credentials and attach them to tickets
Search for credentials using the ticket number
Include the default WHMCS Sidebars on credentials form
Supports Font Awesome 5
No need to edit any template files. WSC will make all modifications for you.
Just upload the module and go!
Professional design
Supports PHP 7.2, 7.3 and 7.4
Price: $29.99 Annually
WHMCS Services clients can get a 25% discount if you purchase this module! Enter
the code "GK3PA91YDA"
at checkout
Order Now