COLLECTION OF INFORMATION
As a general matter, WHMCS Services may use the Personal Information you
disclose to WHMCS Services to improve and provide the Website, the Services and
WHMCS Services' other products and services, and for the specific purpose that
you gave WHMCS Services your Personal Information. More specific details on how
WHMCS Services use your information follows below.
WHMCS Services may use Personal Information to create and authenticate your
account, to process transactions you request such as product OR any services
purchases in order to perform any contract you have entered into with WHMCS
Services, to provide you with customer and support and to communicate with you
about your account and WHMCS Services' products and services.
The Personal Information you provide to WHMCS Services allows WHMCS Services to
provide you with the newsletters and mailing lists that you have signed up for
with WHMCS Services. If you do not want to be on WHMCS Services' mailing list,
you can opt out at any time by changing your settings in your 'My Details' page
within the client area.
From time to time, WHMCS Services may use your Personal Information to send
important notices, such as important product updates and communications about
purchases as well as changes to WHMCS Services ' terms, conditions, and
policies. Because this information is important for your interaction with WHMCS
Services you may not opt out of receiving these communications.
WHMCS Services may also use your Personal Information for any other legal
purpose stated in this Privacy Policy, and any other purpose for which you have
given WHMCS Services express consent.
Where you consent to WHMCS Services doing so, WHMCS Services may use your
Personal Information to send you direct marketing communications. Should you
ever choose to 'opt out' of receiving such communications WHMCS Services may
retain your Personal Information on file to ensure that WHMCS Services do not
continue to target you with communications of the type that you have asked WHMCS
Services to cease sending to you.
We do not store credit card details nor do we share customer details with any
3rd parties.
DISCLOSURE OF INFORMATION
WHMCS Services does not disclose customer information to third parties without
first giving customers an opportunity to opt-out of certain kinds of
disclosures. There are some disclosures to third parties that are not subject to
the opt-out, such as disclosures necessary to effect, administer or enforce a
transaction requested by you, to companies that perform services for us or to
prevent fraud.
Finally, WHMCS Services may disclose information about former customers to third
parties and companies with which WHMCS Services is affiliated, as well as
unaffiliated third parties. Those disclosures may consist of the following:
WHMCS Services cannot be responsible for protecting your information if you
share such information in publicly available sections of the Site such as the
user forums or testimonials section. You should use your own judgment in
disclosing this information on the Site.
In the event that WHMCS Services is purchased by another company, merges with
another company or has a substantial portion of its assets purchased by another
company, WHMCS Services may share your information with that company. In such an
event, we will notify you in accordance with the notice provisions of the Terms
of Use.
WHMCS Services may share your information with third parties as permitted or
required by Applicable Law, by a court order or by another judicial or
governmental request. We may also disclose your information if we determine that
such disclosure is necessary to protect WHMCS Services rights and remedies or is
necessary for national security, law enforcement, or other issues of public
importance. Such disclosures could take place in the context of an investigation
or to prevent or take action against illegal activity, suspected fraud,
situations involving potential threats to the physical safety of any person,
violations of WHMCS Services Terms of Service, applicable EULAs or other WHMCS
Services agreements, or as otherwise required by Applicable Law.
WE ARE COMMITTED TO PROTECTING THE CONFIDENTIALITY OF PERSONAL CONSUMER
INFORMATION
WHMCS Services limits access to personal information to those employees of WHMCS
Services and its affiliates who need it to fulfill their business
responsibilities.
Employees must adhere to WHMCS Services privacy policies. Employees violating
these policies may be subject to disciplinary action, up to and including
dismissal.
Vendors and other outside contractors we engage are subject to our contractual
requirements to ensure that sensitive personal information is safeguarded.
USER COMMUNICATIONS
If you communicate with us, we may collect information relating to that
communication whether it takes the form of ticket submit form, email, fax,
letter, forum posting, testimonials or any other form of communication between
you and WHMCS Services or Submitted by you to the Site (collectively, "User
Communications").
IP ADDRESS INFORMATION
Each time you access information then we record what you access and the IP
address you use to access the data. An IP address is a unique identifier given
to you by your Internet provider when you connect to the Internet. This may
differ each time you connect or be permanently assigned depending on your
arrangements. We use these addresses to track your movements, analyze broad
trends such a geographical location and by such improve our quality of service.
IP addresses are not linked to personally identifiable information. We shall
also store your browser version to detect tends on what browsers people prefer.
We may from time to time share information gathered in this way with our
partners. This information is not linked to any personal information that can
identify any individual person.
SERVER INFORMATION
if you use one of our software products such as WHMCS Addon Modules, we may
collect certain information concerning such software and concern the server upon
which the software operates. This information includes: (a) the licensed or
unlicensed status of the software; (b) the source from which the license for the
software was obtained (i.e., WHMCS Addon Modules); or (c) information about the
server upon which the software is installed including (i) the public IP address,
(ii) the operating system and (iii) the use of any virtualization technologies
on such server ((a) through (c) collectively, "Server Information").
Additionally, "Server Information" may also include (x) information collected by WHMCS Services from time to time concerning which features of the software are
most often used in order to improve and make adjustments to the software; and
(y) information collected from you by WHMCSServices in the event that you
request technical support services including without limitation, IP addresses,
usernames and passwords necessary to login to FTP.
Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by WHMCS
Services (where such data is held)
SUPPORT
Support will only be provided for paid Products/Services if your account is in
good standing. If there are outstanding payment issues relating to your account,
or you are using a free product, support will not be provided.
We reserve the right to refuse user support for any reason, such as, but not
limited to, an abusive or offensive communication directed towards our staff or
give multiple bed review.
WHMCS SERVICES WEBSITE IS NOT DIRECTED AT CHILDREN UNDER THE AGE OF 13
Our website is not directed at children under the age of 13 and WHMCS Services
does not collect or maintain information at our website from those we actually
know are under the age of 13.
WEBSITE MAY BE LINKED TO OTHER WEBSITES
WHMCS Services may create links to third-party websites. WHMCS Services is not
responsible for the content or privacy practices employed by websites that are
linked from our website.
If you have any questions or indeed comments about our Online Privacy Statement
or for some reason believe we have not adhered to our statement, please contact:
E-mail us at privacy (at) whmcsservices.com
We may alter this statement as needed for certain products and services and to
abide by local laws or regulations around the world. WHMCS Services reserves the
right to amend or modify this statement from time to time. We urge you to review
this statement whenever you visit in order to obtain the most current statement.
You may change your choices at any time.
WHERE IS YOUR PERSONAL INFORMATION STORED
WE ARE AN USA COMPANY AND YOUR DATA WILL NOT NECESSARILY BE HELD IN THE EU. YOUR
DATA MAY BE TRANSFERRED TO DATACENTER (WHERE IS WHMCS SERVICES IS HOSTED), THIS
CAN BE MOVED IN ANY OF COUNTRY AND BY ACCEPTING OUR TERMS OF SERVICE AND/OR A
EULA, YOU ARE EXPLICITLY CONSENTING TO THIS TRANSFER AND STORAGE TAKING PLACE.
WE WILL TAKE ALL STEPS REASONABLY NECESSARY TO ENSURE THAT YOUR PERSONAL
INFORMATION IS TREATED SECURELY AND IN ACCORDANCE WITH THIS PRIVACY POLICY.
DOES WHMCS SERVICES USE COOKIES AND WEB BEACONS
Yes, WHMCS Services uses cookies to keep you logged in after you log in to the
Site. Otherwise, you would have to log in again for each page of the Site that
you visit.
Cookies are small text files placed on your computer by WHMCS Services. They may
be associated with your Personal Information by WHMCS Services, but they do not
contain your Personal Information. WHMCS Services does not use web beacons.
HOW DOES WHMCS SERVICES PROTECT PERSONAL INFORMATION AND OTHER INFORMATION
ABOUT YOU
WHMCS Services takes reasonable steps to protect the information we collect
about you. Additionally, we may supply you with tools to evaluate the strength
of the password you select for the Site. No security measures are foolproof, and
WHMCS Services cannot guarantee the security of your information other than to
take reasonable steps to protect it. In the event that WHMCS Services becomes
aware of a security breach, unauthorized disclosure or inadvertent disclosure
concerning your information, you agree that WHMCS Services may notify you of
such an event using the notice provisions of the Terms of Use.
You are responsible for maintaining your account's security (as more
specifically explained in the Terms of Use).
YOUR RIGHTS
If you are located in certain countries, including those that fall under the
scope of the European General Data Protection Regulation (AKA the "GDPR"), data
protection laws give you rights with respect to your personal data, subject to
any exemptions provided by the law, including the rights to:
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights. WHMCS Services have largely factored GDPR into this Privacy Policy but if you think WHMCS Services has failed to do so in any way, please notify WHMCS Services at privacy (at) whmcsservices.com.
WHAT IF YOU HAVE QUESTION, COMMENTS OR COMPLAINT ABOUT THIS PRIVACY POLICY
Please feel free to direct any questions, comments or complaints regarding this
Privacy Policy using the contact information listed in the Notices section of
the WHMCS Services Terms of Use. It is WHMCS Services policy to investigate and
attempt to resolve all formal written complaints we receive concerning this
Privacy policy. WHMCS Services will cooperate with appropriate regulatory
authorities, including local data protection authorities, to resolve any
complaints regarding the transfer of personal data that cannot be resolved
between WHMCS Services and an individual.
Last Updated: August 2021