With this module, you give your customers the option to "FastTrack" their tickets. Your customers decide if their current requests are in need of the highest priority. And you set the price. This is great for your business as you prioritize and select problems your customers need addressing ASAP.
Users will have the option to choose 'priority service' on support ticket. If the user has already submitted a ticket without indicating 'priority service' then we will provide normal service. If a user submits a new ticket, we will have the option for a user to select 'priority service.'
1. For New Ticket: Customers can choose to open a ticket for priority service or for normal service. If a user chooses priority service, then we generate a billable item that will include an invoice.
2. For Generated Ticket: Customer will be shown the option to choose priority service on a sidebar. If a customer selects this service, we will generate an invoice and customer needs to pay this first before a ticket is answered.
Opening Hours
Not every business provides support round the clock, and not every customer
understands this. This module gives you control on when your departments are
"open" by allowing you to set down to the minute opening hours for each
department.
When your department's closed, it displays a neat sidebar widget with titles and
text you control to explain the department is closed and when it will be open.
It doesn't lock the department out as no-one could open or reply to tickets, but
it does let your customers know when to expect a reply.
Other Themes not full tested yet so I am not sure if it works or not. You can contact me first Click Here
The WS FastTrack Ticket Module License. This module license is suitable if your business only uses one domain. Free support and updates for the two years. Once that year ends, it sends an invoice to you for renewal. It will be $21.99 for the 2 years. After payment, you will continue to receiving support and updates on our module release. If you do not want to continue, you can email us to cancel the invoice - Optional Renewal.
Order HereOpen Source code version can be installed on any number of domains provided you (your company) own(s) them. You are not allowed to sell or give away the module to others without our permission. Free support and updates for the two years. Once that year ends you will receive an invoice renewal for $129.99 for the two years. You will continue to receive support and update to our module release. If you do not want to continue, please email us to cancel the invoice - Optional Renewals. Orders will be manually reviewed and activated within the next 8-24 hours.
There is NO REFUND applied to source code or license version. If you have any questions or you are not sure about this module, you can email me here or talk to us via our live chat. Also I will not knowingly provide our services to websites using nulled WHMCS.
As a customer you are responsible for understanding this upon purchasing any item on our website
You will receive an email to verify your email address (NO FREE EMAIL ADDRESS). Orders are
not processed if the email address has not been successfully verified. If our emails are rejected (bounced back), the Order will be deleted without notice.
Make sure you signup with a valid email address from your Top level domain -- if not it will be placed and reported as a fraud. Also, Orders placed via Proxy/VPN/Anonymizer services will be denied.
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